Knowledge Base

How to Enroll in a Course

Welcome! If you’re ready to begin your learning journey, enrolling in a course on our website is easy. Just follow these simple steps:

1. Register an Account

Before you can place an order, you’ll need to register for an account:

  • Click on the “Register” menu item at the top of the website.
  • Fill in your information ( Email & Password) and click Register.
  • You’re now ready to explore and purchase courses!

2. Find the Course You Want

You can browse courses in a few ways:

  • From the Home Page, scroll to view all available training courses.
  • Click “Online Training” or “In-Person Training” (either the button above the course list or from the Courses menu) to view specific types of training.

3. Go to the Course Page

Once you find a course you’re interested in, click on it to view more details. You’ll be taken to the Course Product Page, where you can:

  • Read the Course Description
  • Select your Format (Online or In-Person)
  • Choose a Training Date & Time from the dropdown

     

✅ Important: Make sure you choose both the format and a training date before continuing.

4. Add the Course to Your Cart

After selecting the format and training date:

  • Click the Add to Cart button
  • You can click the Cart Icon or View Cart button to go to the cart
  • Want to add more courses? Just go back to the Home, Online, or In-Person Courses pages and repeat the process

5. Proceed to Checkout

In your Cart:

  • Click “Proceed to Checkout”
  • Fill in your Contact Information, Billing Address, and (optional) Order Note

     

Click Place Order — you’ll be redirected to PayFast to complete payment

You’ll receive a confirmation email with the subject:

        “Welcome on board – Your Course Order (#{order_number}) Has Been Processed”

This email includes:

 If you don’t see the email, check your spam or promotions folder. Still nothing? Email us at [email protected].

  • Click the profile icon on the top right corner or go to My Account Page
  • Under Course Details, you’ll see:
    • Order Number – This is your unique order ID.
    • Date – The date when you placed the order.
    • Total – The total amount you paid for the order.
    • Course Name – The title of the course
    • Meeting Link – Click Join Meeting button at the time of the session.
    • Meeting Date –  Date &  time of your training
    • 📅 Calendar Icon –  Download a .ics file to sync with your email calendar
    • Course Module – Click to download/view your course overview or notes (PDF)

You can access your SMPC Courses Account by visiting the My Account Page:

Once you’re on the My Account page, you’ll find three main sections:

1. Course Details

Here, you’ll see all the courses you've ordered along with their relevant details.

2. Edit Profile

This section allows you to update your first name, last name, display name, and change your password.

3. Edit Address

Use this section to view and update your billing address.

On the training day:

  • Return to the My Account Page
  • Find the course you ordered
  • Click the Join Meeting button that is visible on the Meeting Link Column
     (Or use the Join Meeting button from the “Welcome on board – Your Course Order (#{order_number}) Has Been Processed” email)

📌 Reminder: Please join the session 5–10 minutes before your scheduled time. Ensure your microphone and camera are working if required.

Next to each order in your My Account > Course Details section, you’ll find the Course Module column:

  • Click the Course Module link to view/download the training material
  • Usually, it’s a PDF with all the info you need for your session

If you’ve forgotten your password for your SMPC Courses account, follow the steps below to reset it:

  • Click on the profile icon located at the top-right corner of the website.
  • Click the “Lost your password?” link.
  • In the Username or Email Address field, enter the email address or username associated with your SMPC Courses account, then click “Reset Password.”
  • Once you see a confirmation message saying “Password reset email has been sent,” check your email inbox for a message with the subject “Reset your password for SMPC Courses.”
  • Open the email and click the link labeled “Click here to reset your password.”
  • Enter your new password in both the New Password and Confirm New Password fields, then click “Save” to complete the process.

 

You should now be able to log in using your new password. If you do not receive the email within a few minutes, please check your spam or junk folder.

FAQ

Q: I can’t see the Join Meeting button. What should I do?

A: Make sure you ordered the Online format of the course. If you purchased the In-Person format, there won’t be a Join button.

Q: I downloaded the calendar file, but it won’t open.

A: Ensure your device has a calendar app (like Google Calendar, Outlook, or Apple Calendar) and that it’s set as the default. Double-click the .ics file to open it.

Q: I lost the email with my link. How do I get it again?

A: Just log into https://courses.smpc.co.za/my-account/orders/ and view your course order.

Still Need Help?

Should you have any queries, please refer to the contact details provided below:

📧 Email: [email protected]
 📅 Response Time: Within 24 hours (Mon–Fri)